Last updated: September 14, 2026
Outdoorspacedesignsoffer accepts returns within 30 calendar days after delivery. This policy separates remorse returns from defective returns, explains who is responsible for each step, how return labels are issued, and how refunds are processed.
Return Window
Customers request a return within 30 calendar days after the delivery date shown by the carrier. The request is sent to info@outdoorspacedesignsoffer.com within that period. Returns sent without a return authorization are not accepted.
Return Method and Return Label
Returns are handled by mail. To start a return, email info@outdoorspacedesignsoffer.com with:
- Order number
- Item name
- Reason for return
- Photos if the item is defective, damaged, or incorrect
- Preferred outcome: refund or replacement
After we review the request, we send return instructions and a prepaid return label for approved returns. Customers do not pay return shipping for approved returns. There is no restocking fee, no reset fee, and no return processing fee.
Remorse Returns vs. Defective Returns
| Scenario | Examples | Customer Responsibility | Outdoorspacedesignsoffer Responsibility | Return Shipping | Fees | Outcome |
|---|---|---|---|---|---|---|
| Remorse return | Change of mind, wrong item ordered, no longer needed, item does not fit the intended outdoor space | Request return within 30 calendar days after delivery; keep item unused; keep original packaging; include all parts, hardware, manuals, and accessories; do not assemble, modify, or damage the item | Review request; issue return instructions and prepaid return label; inspect returned item; process refund | Free for approved returns | No restocking fee, no reset fee, no return processing fee | Refund to original payment method after inspection |
| Defective return | Item arrived damaged; manufacturing defect; wrong item shipped | Contact us within 30 calendar days after delivery; provide order number and clear photos; keep packaging and all parts until return is approved; do not misuse, improperly assemble, or damage the item | Review photos and order details; issue return instructions and prepaid return label; provide replacement or refund | Free for approved returns | No restocking fee, no reset fee, no return processing fee | Replacement or refund, based on customer preference and stock availability |
Remorse Return Conditions
Remorse returns meet these conditions:
- The item is unused.
- The item is in the original packaging.
- All parts, hardware, manuals, and accessories are included.
- The item is not assembled, modified, or damaged by the customer.
- The return is requested within 30 calendar days after delivery.
Outdoor furniture is large and ships in multiple cartons. Customers keep the original packaging until they are sure they are keeping the item. If an item is returned without the original packaging, we contact the customer before processing the return.
Defective Return Conditions
Defective returns meet these conditions:
- The customer contacts us within 30 calendar days after delivery.
- The customer provides the order number and clear photos of the defect, damage, or wrong item.
- The customer keeps the packaging and all parts until the return is approved.
- The item is not damaged because of misuse, improper assembly, or outdoor conditions outside normal use.
For defective, damaged, or wrong items, Outdoorspacedesignsoffer covers return shipping. Customers do not pay restocking fees, reset fees, or return processing fees.
Refund Timing
After the returned item arrives at our return address, we inspect it within 1–2 business days. If the return meets this policy, we process the refund to the original payment method within 1–2 business days after inspection. The customer’s bank or payment provider posts the refund within 7–10 business days. Total refund posting time is 8–12 business days after the return is received.
Return Address
Outdoorspacedesignsoffer
36 Topstone Dr
Bethel, CT 06801
United States
Do not send a return before receiving return instructions and a prepaid return label from our customer service team.
Cancellations
Customers request an order cancellation before the order ships. Send the cancellation request to info@outdoorspacedesignsoffer.com with the order number. If the order has shipped, the return process in this policy applies.
Returns Contact
Email: info@outdoorspacedesignsoffer.com
Phone: +1 203-240-8633
Service hours: Monday–Friday, 9:00 AM–6:00 PM ET